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QA
FAQ
How should I charge LECOMER products?
Connect the LECOMER product to power with the special cable provided. LED indicator stays luminous when charging (red) and fully charged (different products feature different indicator color when charging; Do not charge more than 24h).
What if my LECOMER product doesn’t work or cannot be charged?
Please follow the steps below to identify the cause of the failure: Connect your LECOMER device to power. If it shuts down because the battery is completely depleted, the LED indicator stays luminous (red) after connecting to power, indicating it is charging. If the indicator doesn’t light up 5 minutes after connecting to power, please check:
• If the plug of the device is properly connected to the socket. 
• If the power plug is properly connected to the wall socket. 
If none of the above steps can identify the cause, the LECOMER product bought by you may have a functional defect. Please check the warranty page or contact our Customer Service directly.
How should I clean my LECOMER product? (Only for products marked water resistant)
Clean the surface of the device with soap or water after each use, and rinse with warm water. Do not use facial cleaner containing alcohol, petroleum or acetone.
Can I disinfect LECOMER products with boiling water?
We do not recommend that you put the LECOMER product in boiling water as this may damage the product.
Can I expose LECOMER products to outdoor sunlight?
We do not recommend exposing LECOMER products to outdoor sunlight as this may damage the product.